TECHINCAL SUPPORT DOCUMENTATION
Welcome to the Oddnitive Technical Support section. Here you’ll find quick-access guides designed to help you troubleshoot and resolve common issues with your communication system, whether you’re using deskphones, mobile apps, or the 3CX web client.
These resources are tailored for our clients and provide straightforward, step-by-step instructions to ensure your system runs smoothly. From installation to solving minor registration problems, everything you need is just a click away.
Explore the user guides below to get started:
USER GUIDES:
– Fanvil Deskphone
- Recommended deskphone models (X3U, X4U, X5U, X6U) for Oddnitive clients. This guide covers basic usage, setup, and tips for getting the most out of your Fanvil deskphone.
– Smartphones
- Need to use your phone as your 3CX extension? This guide walks you through installing and configuring the 3CX app on both Android and iPhone, ensuring seamless mobile communication.
– Desk Phone (General 3CX Models)
A general support guide for standard 3CX deskphones. Useful for clients already using other models supported by 3CX outside the Fanvil series.
COMMON ISSUES:
– User Showing as Not Registered
After upgrading to Version 20.0, some users may appear as "Not Registered" despite full functionality. This guide provides a simple fix using browser settings to resolve the issue.
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Frequently Asked Questions
What is advanced malware protection?
Advanced malware protection refers to sophisticated security measures designed to detect and neutralize complex, evolving threats like ransomware, spyware, and zero-day exploits. It involves using advanced techniques like behavioral analysis, machine learning, and sandboxing to identify and block malicious software.
What does a cybersecurity analyst do?
A cybersecurity analyst is responsible for protecting an organization's information systems and networks from cyberattacks. Their duties include identifying vulnerabilities, implementing security measures, monitoring networks for threats, and responding to security incidents.
What does a cybersecurity engineer do?
A cybersecurity engineer designs, implements and maintains security infrastructures and systems. They develop security solutions, conduct vulnerability assessments, and ensure the overall security of an organization's IT systems.
What are the benefits of cybersecurity programs?
A cybersecurity program helps organizations protect their sensitive information, maintain business continuity, and comply with industry regulations. It can enhance brand reputation, reduce financial losses, and improve customer trust.
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